Neo Student Support
Last updated: March 26, 2026
Neo Student is an application published by Alix Marion.
1. Contact support
Support email: support@neostudent.app
Recommended subject:
"Neo Student Bug"
"Neo Student Question"
"Neo Student Account / Subscription"
"Neo Student Privacy"
2. Information to include for faster processing
Please include if possible:
Neo Student version
macOS version
clear description of the issue
steps to reproduce the issue
relevant screenshots
3. Périmètre du support
Support includes :
installation and use of Neo Student
behavior of core features
reporting bugs and inconsistencies
privacy-related questions about the product
Support does not include :
general macOS troubleshooting unrelated to Neo Student
recovery of deleted data beyond the product’s capabilities
support for third-party software not related to Neo Student
4. Response time
Target for first response: 5 business days.
This timeframe is indicative and may vary depending on request volume.
5. Data processed for support
The data you provide (email, message content, attachments) is used solely to process and follow up on your request, and is stored in accordance with the privacy policy.